A change on Wednesday …
I have had a difficult week without broadband. Beginning, last Tuesday I had discussions with call centre operatives who, I was continually assured, would rectify my ‘problems’ but as the days turned into a week so the promises made, did not materialise. I became more and more dissatisfied with the so called ‘service’ and upped my requests and started to complain. It is surprising how anger used carefully can be a good communicating tool.
However, it was not until yesterday afternoon, an engineer arrived and diagnosed the problem in moments; which incidentally was none of the reasons discussed with the 4 helpline operators I had spoken to earlier. It was not the hub, that I was encouraged to replace at a horrible sum. Which I am told since would have been provided free of charge with only post and package.
I am very sad that it is not possible to call upon a local engineer when we have technical problems. Why do we have to go through so many hoops with a call centre on the other side of the world; so the ‘happy’ result is only that of a knee jerk reaction from a well paid executive here in UK? Yes! he was kind but it would have been so much better if my temper had been spared.